Forms are the hidden infrastructure of modern business.

They may not always be visible to customers as a major part of the user experience, but they are everywhere. A patient completes a registration form. A customer applies for insurance. A student submits an application. A jobseeker enters their details. A tenant fills in an application.

When an organisation relies heavily on forms, making those forms easier to complete can have a direct impact on accessibility, customer experience and the number of people who successfully complete a process.

Healthcare: make essential information easier to provide

Healthcare organisations rely on forms for patient registration, medical histories, consent, referrals, insurance information and other processes.

These forms can contain numerous questions and may require users to provide detailed personal information.

For someone who finds typing difficult, navigating digital interfaces can add another barrier to accessing services.

The Intelligent Voice Companion gives users another way to interact. Instead of typing into each field, they can answer questions conversationally using their voice.

Banking and financial services: reduce friction in complex processes

Opening an account, applying for finance or completing compliance information can involve multiple forms and detailed questions.

For financial services businesses, an easier form experience can help customers complete important processes without having to navigate every field manually.

The Companion can automatically detect questions and guide users through the form, while allowing answers to be corrected using voice.

Education: make applications more accessible

Schools, colleges and universities rely on admissions, enrolment, registration, consent and student information forms.

For prospective students and parents, completing lengthy forms can be time-consuming.

Voice-enabled form completion gives applicants an alternative way to provide information while maintaining a clear record of their answers through the live side panel.

Government and public services: accessibility matters

Public sector organisations collect huge amounts of information through forms, from applications and licences to permits and benefits.

The Government Digital Service requires public sector services and mobile apps covered by the accessibility regulations to meet WCAG 2.2 AA.

For organisations delivering essential services, offering additional ways for people to interact with forms can form part of a broader approach to digital inclusion.

Recruitment: don’t lose candidates at the form

Recruitment businesses and HR departments rely on job application forms, onboarding documents, employee records and leave requests.

If a candidate encounters an unnecessarily difficult form, they may decide not to finish it.

Voice completion can provide another route through the process, particularly for candidates who have difficulty typing or navigating conventional digital forms.

Insurance and legal services

Insurance applications, claims, assessments and policy changes often involve detailed information.

Legal firms similarly use forms for client intake, case information and compliance.

In both sectors, being able to provide information conversationally could make the digital process easier for people who struggle with conventional form interfaces.

The opportunity extends across almost every sector

The same principle applies to property, construction, engineering, manufacturing, pharmaceuticals, utilities, telecommunications, retail, hospitality, automotive, logistics and charities.

Wherever an organisation relies on forms, there is an opportunity to ask a simple question:

Are we making it as easy as possible for every person to complete them?

One solution for many forms

The Intelligent Voice Companion is designed to work across different types of forms, including applications, registrations, orders, surveys, feedback, contact forms, medical forms, consent forms and complaints.

It can detect questions automatically, ask them conversationally, allow users to correct answers by voice and provide a guided final review before submission.

It also supports more than 50 languages and enables users to complete forms without typing or tabbing through individual fields.

For organisations that depend on forms, accessibility is not simply about meeting a standard. It is about making sure customers, applicants, patients, students and service users can actually complete the journey.If your organisation relies on forms, discover how the Intelligent Voice Companion can make them easier to complete using voice. Explore the solution on Accessibility Toolbar.